Our Policy

Our Policy

POLICY STATEMENT

It is the policy of King Koating Roofing Inc. that its working environment will be maintained free from discrimination and harassment as prohibited by the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

It is the policy of King Koating Roofing Inc. that every employee and client has a right to equitable treatment with respect to employment, services and facilities without discrimination in accordance with the provisions of the Ontario Human Rights Code.

We are committed to providing accessible service for its clients. Services will be provided in a manner that is based upon the principles of dignity, independence, integration and equal opportunity to all of its clients. The provision of services to persons with disabilities will be integrated wherever possible. Persons with disabilities will benefit from the same services, in the same place and in a similar way as other clients.

 

DEFINITIONS

Definitions (from Accessibility for Ontarians with DisabilitiesAct, 2005)

Disability: Shall mean,

a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis amputation, lack of physical co-ordination, blindness or visual impediment deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;

b) a condition of mental impairment or a developmental disability;

c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;

d) a mental disorder, or

e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act (WSIA).

Accessible shall mean capable of being entered or reached, approachable; easy to get at; capable of being influenced, obtainable; able to be understood or appreciated.

Assistive Device shall mean a device used to assist persons with disabilities in carrying out activities or in accessing the services of persons or organizations covered by the Customer Service Standard.

Dignity shall mean respecting and treating every person including persons with a disability as valued and as deserving of effective and full service as any other client.

Independence shall mean freedom from control or influence of others, freedom to make your own choices.

Guide Dog shall mean a dog trained as a guide for a person who is blind and having the qualifications prescribed by the regulations.

Services shall mean services provided by (insert company name)

Service Animals shall mean animals that are used as a service animal for a person with a disability.

Support Person shall mean an individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, and medical needs or with access to services.

 

APPLICABLE FORMS

None

 

PROVIDING SERVICES TO PERSONS WITH DISABILITIES

We are committed to excellence in serving all clients including persons with disabilities and will carry out its functions and responsibilities to ensure that policies, practices and procedures are consistent with the following principles:

a) Our services are provided in a manner that respects the dignity and independence of persons with disabilities;

b) The provision of King Koating Roofing Inc. services to persons with disabilities is integrated with those provided to persons who do not have disabilities unless an alternative measure is necessary to enable a personwith a disability to obtain, use or benefit from our services;

c) Persons with disabilities are given an opportunity equal to that of persons without disabilities to obtain use or benefit from our services, and

d) To ensure the best possible customer service, we encourage open two-way communication and expects persons with disabilities to communicate their need for accommodation or assistance if it is not readily apparent how that need can be met.

 

COMMUNICATION & TRAINING

King Koating Roofing Inc. is committed to communicating with persons with disabilities in ways that take into consideration their disability. To ensure this,

a) All staff will be trained in how to interact and communicate with clients with disabilities guided by the principles of dignity, independence and equality;

b) Clients with disabilities will be offered alternative communication formats that will meet the needs of the client as promptly as feasible;

c) Documents will be provided to clients in an alternative format that will meet the needs of the client in a timely fashion, and

d) If telephone communication is not suitable for client’s needs, alternative forms of communication will be offered as required.

We will provide AODA customer service training to all employees who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures.

This training will be provided as a condition of employment to all new staff and on an ongoing basis for staff to ensure all staff stays current with any policy or procedural changes as it relates to the AODA Customer Service Standard.

The training will include:

  • The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty accessing services
  • Current policies, practices and procedures relating to the customer service standard

 

USE OF SERVICE ANIMALS, ASSISTIVE DEVICES & SUPPORTPERSONS

We will ensure that the access, use and benefit of services are not compromised for persons with disabilities who require assistive devices, or who are accompanied by a service animal, guide dog or support person.

Service animals, such as, but not limited to guide dogs, hearing dogs, seizure response dogs, and other certified service animals shall be permitted entry to all our facilities and meeting rooms that are open to the public.

Persons with disabilities shall be permitted to obtain, use or benefit from services through the use of their own assistive devices. Exceptions may occur in situations where we have determined that the assistive device may pose a risk to the health and safety of a person with a disability or the health and safety of others on the premises. In these situations, if a person with a disability is hindered from accessing services, we will accommodate the client by providing an alternative where possible.

It should be noted that it is the responsibility ofthe person with a disability to ensure that his or her assistive device is operated in a safe and controlled manner at all times.

King Koating Roofing Inc. is committed to welcomingclients with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with adisability who is accompanied by a support person be prevented from having accessto his or her support person while on our premises.

 

NOTICE OF TEMPORARY DISRUPTION TO FACILITIES OR SERVICES

In the event that a planned temporary service disruption occurs that would limit a person with a disability from gaining access to ourfacilities or services, we will make the disruption known to clients in the following ways:

a) A notice will be posted of the service disruption on our premises in the area where the service disruption is located

b) Notices of service disruption will be announced by email to affected clients. Notices will include information about the reason for the disruption, its anticipated duration, alternate service locations if applicable, and a description of alternative facilities or services if available. If an unexpected disruption occurs, persons with disabilities will be accommodated by the use of other possible means to deliver the service, such as:

We may use an alternative place and time to provide the service directly to the person with a disability (for example, change of room location or cancellation); or

  • Any other appropriate assistive measures available to deliver services

 

FEEDBACK

The ultimate goal is to meet the needs of our clients, while paying attention to the unique requirements of our clients with disabilities. Comments on our services regarding how well those expectations are being met are welcomed and appreciated.

Feedback in person, by telephone or through email should be directed to:

King Koating Roofing Inc.
41 Peelar Road
Concord, Ontario L4K 1A3
Phone: 905-669-1771
Fax: 905-669-7585
Email: sales@kingkoating.com

Feedback will be used to improve customer service. In addition, the author of the feedback will be provided with a response in the format in which the feedback was received. The feedback may outline actions deemed appropriate, if any.

 

EVALUATION

This policy will be evaluated on an on-going basis and reviewed annually.

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